Here at The Sofa Lovers we understand circumstances can change.
Please see below cancellations for our different product types.
In Stock Products: You can cancel your order from the date of purchase and up to 14 days after the product has been delivered safely.
Bespoke Order Products: Cannot be cancelled once the Order has been confirmed on our website.
Made to Order Products: Not all Items can be cancelled.
In Stock Cancellations made within 48 hours or more in advance of the purchase date will receive a 100% refund.
In Stock Cancellations made within 3 – 6 days after the purchase date will incur a 30% fee.
In Stock Cancellations made 7 days or more from the purchase date will incur a 45% fee.
Some of our Brands Products can not be cancelled or returned. Only replacement parts will be sent to you at no cost.
If you would like to find out if you cancel an order please provide the following information to [email protected]
- Date Order Placed
- Order Number
- Cancellation Reason
Please see our returns process to determine how to handle your cancellation or If you have any questions or queries regarding cancellations please don't hesitate to contact us at