INDEX

SECTION 01 — NOTICES AND COMMUNICATIONS

SECTION 02 — DATA PROTECTION

SECTION 03 — GENERAL DATA PROTECTION REGULATIONS

SECTION 04 — ONLINE STORE TERMS

SECTION 05 — GENERAL CONDITIONS

SECTION 06 — BASIS OF SALE

SECTION 07 — PRICE AND PAYMENT

SECTION 08 — THE GOODS/PRODUCTS

SECTION 09 — SALE OR RETURN

SECTION 10 — CANCELLATIONS

SECTION 11 — DELIVERY/SHIPPING

SECTION 12 — WASTED DELIVERY CHARGES

SECTION 13 — RETURNS AND DAMAGED OR DEFECTIVE GOODS SECTION 14 — BESPOKE ORDERS

SECTION 15 — MADE TO ORDER GOODS ORDERS

SECTION 16 — BACK ORDERS

SECTION 17 — WARRANTY

SECTION 18 — CUSTOMS AND IMPORT TAXES

SECTION 19 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

SECTION 20 — MODIFICATIONS TO THE SERVICE AND PRICES

SECTION 21 — PRODUCTS OR SERVICES

SECTION 22 — ACCURACY OF BILLING AND ACCOUNT INFORMATION SECTION 23 — CUSTOMER ACCOUNTS

SECTION 24 — OPTIONAL TOOLS

SECTION 25 — THIRD-PARTY LINKS

SECTION 26 — USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS SECTION 27 — PERSONAL INFORMATION

SECTION 28 — ERRORS, INACCURACIES AND OMISSIONS

SECTION 29 — PROHIBITED USES

SECTION 30 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY SECTION 31 — LIMITATION OF LIABILITY

SECTION 32 — HEALTH AND SAFETY

SECTION 33 — INDEMNIFICATION

SECTION 34 — SEVERABILITY

SECTION 35 — TERMINATION

SECTION 36 — ENTIRE AGREEMENT

SECTION 37 — LEGAL

SECTION 38 — GOVERNING LAW

SECTION 39 — FORCE MAJEURE

SECTION 40 — CHANGES TO TERMS OF SERVICE

SECTION 41 — CONTACT INFORMATION

This website is operated by The Sofa Lovers Limited, 10, Stadium Court, Stadium Road, Bromborough CH62 3RP company number 12603341. Throughout the site, the terms “we”, “us” and “our” refer to The Sofa Lovers Limited. The Sofa Lovers Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 — NOTICES AND COMMUNICATIONS

All notices sent by you to us must be sent by email to [email protected] We may give notice to you at either the e-mail or postal address you provide to us in the Order. Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter.

In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that the e-mail was sent to the specified e-mail address of the addressee.

SECTION 2 — DATA PROTECTION

The Sofa Lovers Ltd will take all reasonable precautions to keep the details of your order and payment secure. However, unless The Sofa Lovers Limited is negligent, we will not be liable for unauthorized access to information supplied by you.

Payment card details are not stored by us but by our payment provider. Therefore, none of your card details is stored on our website.

The Sofa Lovers Ltd will not supply your details to any third party without your consent. 

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

SECTION 3 — GENERAL DATA PROTECTION REGULATIONS

You have a right to inform us that you want your information deleted from The Sofa Lovers Limited servers and all supplier, manufacturer or 3rd party providers we used to process your data.

Contact Us at [email protected], and we'll be happy to process your request. We will send a confirmation when we have deleted all the information from the platforms we used to process your data.

SECTION 4 — ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of the Terms will result in an immediate termination of your Services.

SECTION 5 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Our Terms and Conditions are designed to make you aware of, and our, responsibilities along with the benefits and restrictions of our products and services. The Sofa Lovers Limited, www.thesofalovers.co.uk, is an online retailed offering Sofas, Chairs, handmade Furniture, Soft Furnishings, Made To Order Items, Bespoke Items and Giftware including items not categorised. By placing an order with us you will be deemed to have read, understood and accepted these terms and conditions. By placing an order with us, you agree to all our terms and conditions or "terms".

Any acceptance of the order depends entirely on the discretion of The Sofa Lovers Limited and may depend on a variety of reasons including the legitimacy of the business, credit check, trading track record, understanding of handmade furniture and the interpretation of natural occurrences in wood or defects etc.

The Sofa Lovers Limited reserves the right to reject any order placed they feel is not legitimate and reserves the right to cancel customer accounts and orders without notice or refunds if paid.

The terms and conditions mentioned in this document are valid and legally binding terms of business between The Sofa Lovers Limited (Seller) and the valid customer (Buyer) The Sofa Lovers Limited reserves the right to change prices, dimensions and specifications without notice.

The Sofa Lovers Limited reserves the right to change these terms and conditions from time to time without notice to you and the changes will take place on the day they are posted. Any such changes will be posted on our website.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 6 — BASIS OF SALE

We consider that these Terms, the Order and our prices set out the whole agreement between The Sofa Lovers Limited (Seller) and the Customer / Consumer (Buyer). Please check that the details in the Terms or on the Order are complete and accurate before you commit yourself to the contract and purchase. If you think there is a mistake or omission in these documents, please contact us immediately within one working day. Any changes to the specification of the Goods or other variation to the Terms or Order that you agree with our authorized employees and any agents will only be binding if recorded in writing. We only accept responsibility for statements and representations by our authorized employees and any agents that are made in writing. Please ensure that you read and understand these Terms before you submit the Order, because you will be bound by them once a contract comes into existence between us in accordance with terms of this document.

Any samples, drawings, dimensions or advertising we issue and any illustrations contained in our catalogues, emails, website or brochures, are produced solely to provide you with an approximate idea of the Goods they describe. Some of our Brands Products are handmade so do expect variations in size, colour, design, texture and finish. These are natural occurrences and should not be constituted as defects.

If any of these Terms are inconsistent with any term of the Order, the Order shall prevail.

The Order is an offer by you to enter into a binding contract, which we are free to accept or decline at our absolute discretion. These Terms shall become binding on you and us when:

1. We issue you with a confirmation email or a phone call stating our acceptance of your Order

2. We notify you that the Goods are ready to be delivered

Whichever is the earliest, at which point a contract shall come into existence between us.

Any quotation for the Goods is given on the basis that a binding contract shall only come into existence in accordance with the above clause. We reserve the right to alter the prices at any point in time. If we have an incorrect price on our website, we have the right to correct it, and we will not honour the order until the prices are corrected. We shall assign an order number to the Order and inform you of it. Please quote the order number in all subsequent correspondence with us relating to the Order. Once the order is confirmed, paid and allocated this can’t be altered and any subsequent charges on account of processing or shipping cost must be borne by the customer.

If you amend or cancel an Order, your liability to us shall be limited to payment to us of all costs we reasonably incur in fulfilling the Order until we receive your amendment or cancellation, except that where the amendment or cancellation results from our failure to comply with these Terms you shall have no liability to us for it.

We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the policies and terms in force at the time that you order the Goods from us unless any change to those policies or these Terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).

We will not accept any changes in the product specifications and the order will be delivered as per prevailing specifications at the time of placing of the order. However, if you are looking for a bespoke order, please check the relevant section below.

Some of our products will not be able to be cancelled once you have submitted them. Charges may apply to any orders entered in error.

SECTION 7 — PRICE AND PAYMENT

The price of the Goods will be as set out on the website, www.thesofalovers.co.uk,.or over email. If we have not provided a quotation, or the quotation has expired, our price list in force at the time will apply to your Order. Prices are liable to change at any time, but price changes will not affect orders that we have confirmed in writing.

If an item has been underpriced in error, we will contact you and offer the following three options:

1. Placement of a new order at the correct price of the goods;

2. Cancellation of the whole order;

3. Cancellation of your order for the mispriced goods and reconfirmation of your order for the correctly priced goods.

If you do not choose one of the three available options within 7 days, your order will be cancelled.

Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment.

All price shown on our website are in Pound Sterling and include VAT. At the time of checkout, VAT is charged at the standard rate as laid out by the British Government http://www.hmrc.gov.uk/vat/. However, if the rate of VAT changes between the date of the Order and the date of Shipping, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.

Once you place and confirm an order through us you accept our terms and agree to pay the pricing listed on your order unless stated by us otherwise, a variation of price may occur when purchasing a Bespoke or Made To Order product.

Payment of the order price plus any applicable VAT and any shipping charges must be made in full before any goods are dispatched.

These prices include shipping costs unless the shipping address falls under an extended area postcode.

The following areas are considered extended: (Inverness (IV), Kilmarnock (KA), Kirkcaldy (KY), Kirkwall (KW), Lerwick (ZE), Outer Hebrides (HS), Paisley (PA), Perth (PH), Aberdeen (AB), Dundee (DD), Dumfries and Galloway (DG), Falkirk (FK), Isle of Wight (PO30-PO41)) It's always possible that, despite our best efforts, some Goods we sell may be incorrectly priced.

We will normally check prices as part of our dispatch procedures so that, where the Goods’ correct price is less than our stated price, we will charge the lower amount when dispatching the Goods to you. If the Goods’ correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Goods, or reject the Order and tell you.

If the pricing error is obvious and unmistakable and could have reasonably been recognized by you as an error, we do not have to provide the Goods to you at the incorrect (lower) price. Without limiting any other remedies or rights that we may have, if you do not pay us on time, we may cancel or suspend any other outstanding Order until you have paid the outstanding amounts.

All debit and credit card details can be entered on the payment section during the order completion process. We only accept payment methods listed on our website such as VISA, Klarna, Mastercard, Paypal etc.

If you wish to pay by bank transfer, please choose ”Bank Transfer” when confirming the payment method of your purchase, then send your full name and order number to [email protected] Upon receipt of your email, we will send you the payment instructions. Once we receive your request and Order we will transfer the amount due, we will send our complete bank details, and on receipt of cleared funds, you will receive an invoice and confirmation fund received via email.

We also accept other payment methods listed on our website. For example, you can choose to pay via Amazon Pay and shop pay. Please follow the order completion process using the 3rd party payment providers which all steps will be made clear upon checkout.

If your payment fails your order will be cancelled within 7 days unless you contact to specify otherwise.

All transactions will be in pounds sterling. Non-UK credit card providers and banks will determine the exchange rates to be applied and may apply an additional processing charge in relation to such payments which non-UK cardholders will be liable to pay.

No goods will be dispatched until payment has been made in full, and the funds have cleared. Any issues or concerns with prices or payments please contact [email protected] for any assistance.

SECTION 8 — THE GOODS/PRODUCTS

We have taken every care to describe and show all items as accurately as possible. Despite this, slight variations in items may occur. We make every effort to display as accurately as possible the colours of the products that appear on our site. However, as the actual colours you see in the product images will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on Shipping. All product images are used with the permission of the originator and remain the copyright of the originator. This does not affect your statutory rights. We warrant that on Shipping, the Goods shall:

1. (Conform in all material respects with their description / the manufacturer’s specification subject to any qualification or representation contained in our brochures, advertisements or any other documents, be of satisfactory quality, be fit for any purpose we say the Goods are fit for or for any reasonable purpose for which you use the Goods, be free from material defects in design, material and workmanship (within the ambit of handcrafted ethnic art and craft products which we deal in), comply with all applicable statutory and regulatory requirements for selling the Goods in the United Kingdom) This warranty is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform to these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

Whilst we demand the best standards of build quality for our products, we accept no liability whatsoever for faults or defects occurring within commercial/contract/catering environments. We will take reasonable steps to pack the Goods properly and to ensure that you receive your order in good condition. We will take reasonable steps to pack the Goods properly and to ensure that you receive your order in good condition. These Terms apply to any replacement Goods we supply to you in the unlikely event that the original Goods are faulty or do not otherwise conform to these Terms. Some of our products have no warranty available, we accept no liability whatsoever for any manufacturing faults or defects after the 14-day cooling period has concluded. Some of our products are delivered as a flat pack with full instructions on assembly. New and recycled packaging is used to ship our products. All specifics, pictures and other product information such as assembled sizes and weights may be subject to change at any time. However, our intention is to keep all information on our website as accurate and up to date as possible.

SECTION 9 — SALE OR RETURN

Please email us at [email protected] with your order number and products you wish to return, we'll be in contact with the relevant brand or supplier returns process. Most of our products can be returned if not classified as bespoke or and some made to order items. The Sofa Lovers Limited will not accept the liability even if the product is returned to us as the product is then graded as ‘junk’, therefore fetching us a nominal residual value. Having said this, we can offer the returns' procedure for some in stock and made to order products as long as they meet certain conditions and a 'returns charge' is paid.

Please see our website for the current conditions and scale of charges. Some of our products listed on our website cannot be returned as our brands do not accept them due to each product being made to order. Some of our brands only offer replacement missing parts, please be advised this can take up to 4+ weeks to be delivered as each part is being made to order.

In the unlikely event you are refusing to accept the shipping, the onus to accept the product lies with you, including any wasted Shipping charge, as well as an alternative shipping location. In the event we offer you a refund please be aware this may be in full or part by credit note or discount code, any refunds processed can take up to 10 working days to process or more depending on the provider you choose when paying and finalizing your order. All Gift Cards and non-returnable items.

SECTION 10 — CANCELLATIONS

If you wish to cancel or change your order prior to dispatch, please contact us at [email protected] Once we have the information, we will inform you of our decision to either reject or approve the cancellation.

Not all brands we work with offer cancellations, Bespoke orders cannot be cancelled once the Order has been confirmed on our website or through correspondence via phone or email.

Some Made To Order products cannot be cancelled.

SECTION 11 — DELIVERY/SHIPPING

Shipping to most of the UK on all orders is FREE, surcharges apply to certain area codes, please see below for more details. Subject to availability of stock, we aim to get all orders for items classified as in-stock delivered within 7 working days. If you need any further assistance you may email us at [email protected] Upon arrival you must examine your order for transportation damages.

Damaged packaging may indicate that the product is also damaged. In this case, please refuse the order and contact [email protected] within 2 working days. If you purchased Route+ Shipping insurance as part of your order, once the order is placed you will receive an email inviting you to download the FREE Route app where all your order and tracking information is provided.

You can make a claim for any items which were lost, stolen or damaged and a replacement will be sent to you at no cost. Some or all of our products will require assembly, and instructions will be included within the package upon shipping. The Sofa Lovers Ltd retains ownership of all items until they have been delivered to you (either directly, or by leaving them in a safe place or with a neighbour). Once your goods have been delivered, the risk of damage or loss of the item passes to you and considered your property.

1. We will take reasonable steps to meet the shipping date set out on the Order or as otherwise agreed between us in writing. However, occasionally shipping may be affected by factors beyond our control and so cannot be guaranteed. We will let you know if we become aware of an unexpected delay and will arrange a new shipping date with you.

2. We shall have no liability to you for late shipping as these are handled by third-party courier companies.

3. If you fail to take Shipping of the Goods as specified by us we will invoice you for the wasted two-way shipping cost and admin/handling fee, and we may then resell, or otherwise dispose of, part or all of the Goods and pay you for any excess over the price of the Goods or charge you for any shortfall below their price.

4. If we are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments. Some products are delivered in multiple Instalments. Shipping in instalments will not incur you with any additional charges. If you do not purchase our shipping insurance service The Sofa Lovers Limited is never responsible for any losses, costs, damages or expenses that the customer or shipping company takes on as a direct or indirect consequence of us not being able to deliver on time.

5. The shipping address needs to be specified at the time of order booking and cannot be altered when the goods are on their way to the specified address.

6. If you have specified an incorrect or an incomplete address, or you fail to take Shipping of the Goods as specified by us, we will invoice you for the wasted two-way shipping cost and admin/handling fee, and may then resell, or otherwise dispose of, part or all of the Goods and pay you for any excess over the price of the Goods or charge you for any shortfall below their price.

7. In the unlikely event of traffic or congestion, the arrival of your order may be delayed. We aim to keep you updated on any delays, but we can’t be held accountable as such events are outside our control.

8. We cannot be held responsible for any shipping failure due to road closures, parking restrictions or any other reason why the shipping vehicle and driver cannot access the shipping address.

9. In the unlikely event of the order being lost in transit, we may replace the product, ship missing parts or refund you the value of the order in full or in part which may include partial credit note. However, we cannot be held responsible and accountable for any subsequent losses both monetary and contractual or consequential. For added protection and peace of mind, it is highly recommended you purchase Route+ shipping insurance which insures you against loss, theft and damage whilst your products are in transit. In the unlikely event this happens replacement products are sent to you at no additional cost.

10. The rights are passed on to the customer when the full price for a product has been paid. All risks and ownership are passed on to the customer at shipping. All risks and ownership are passed onto the customer at the point of sale for bespoke or made to order items.

11. Some of our brands have an extra shipping charge. These following postcodes will require an extra charge (postcodes AB, DD, DG, EH, FK, G, IV, KA, KY, KW, ML, PA, PH, SA, TD, TR). Any postcodes not listed and considered part of the UK region may not be served please contact us if there any questions at [email protected]

12. While the carrier service will make every effort to deliver the goods on the day indicated, there may be instances out of their control that may make this impossible. On such occasions, we will find out the new delivery date and advise you accordingly. Please note that we cannot be held responsible for any such instances.

13. Our Swyft Home brand offers shipping to the European Union. The shipping charge is £160 and usually takes around 5 days for delivery but can vary depending on where you're located.

SECTION 12 — WASTED SHIPPING CHARGES

In order to enhance the operational efficiency and cut down on the non-productive and administrative hassles of a wasted Shipping, we will levy charges for the wasted Shipping which will cover the following scenarios:

1. Unsuccessful deliveries due to the wrong postcode

2. Unsuccessful deliveries due to unavailability (despite being pre-notified)

The charges will be recovered and must be paid prior to rescheduling the shipping. For the current charges, please refer to the wasted Shipping charges on the website.

SECTION 13 — RETURNS AND DAMAGED OR DEFECTIVE GOODS

Whilst we and our brands demand the best standards of build quality for our listed products, we accept no liability whatsoever for faults, damages or defects occurring within commercial/contract/catering environments for any product which is Made To Order or Bespoke. Some of our brand's entire collection is made from solid wood timber and are individually hand-crafted, so expect minor variations in sizes, finish, fabric, texture, colour, knots, grain pattern, timber movement or specifications.

These are an integral part of the natural occurrences of the timber along with the rustic and handmade nature of the offered products and should not be considered as defects. If for any reason you do not appreciate the natural occurrences as part of the rustic nature of the hand-crafted product, we regret our product portfolio might not be entirely suitable for you.

All product sizes might vary by up to 5 cm, although the overall quality is not affected. In the unlikely event that the Goods do not conform to these Terms, please let us know immediately after shipping and follow the below Standard Operating Procedure (SOP):

1. Notify us no later than 24 hours from the receipt of the order

2. All returns must be submitted electronically via email to [email protected], we do not accept returns over the phone or by any other means such as post

3. Always quote your full customer name, order number and the individual products in question

4. Attach any relevant pictures and a brief explanation of the issue

5. We aim to process the request and revert within 5 business days

If you have purchased Route+ Shipping Insurance as part of your order then all products including bespoke and Made To Order products will be replaced for free if they are lost, damaged and stolen only

6. Install Route Shipping insurance FREE app

7. Register and your order will pre-load into the app seamlessly

8. Make a claim against the order depending on the outcome, we may like to inspect or collect the Goods on a date agreed between us at the original shipping address and once we have checked that the Goods are faulty, we will:

Depending on the outcome, we may like to inspect or collect the Goods on a date agreed between us at the original shipping address and once we have checked that the Goods are faulty, we will:

1. Issue a credit note or

2. Issue a discount or

3. Provide you with a full or partial refund or

4. Replace the Goods.

If you purchased Route+ shipping insurance your products are covered for theft, loss or damage whilst in transit and on these occasions we will:

1. Replace the Goods.

Please consider the original lead time still applies for the product replacement.

These Terms will apply replacement Goods we supply to you. If we are not satisfied with the defect specified by you, we will not accept a return.

For any returns accepted the products must be in the original packaging and original condition or extra charges may apply.

The return of any items is your responsibility Returns are only accepted if they are received within 30 days of the original shipping.

Before returning any items, you must inform us at [email protected]

Returns for bespoke orders will not be accepted under any circumstances.

Report any damages, shortages or defects to us in writing within 24 hours.

We will not accept any claims entered into thereafter.

Alternatively, If you purchased Route+ Shipping insurance download the FREE Route app, register and make a claim against your order within 24 hours. We will not accept any claims entered thereafter.

A claim or dispute with regard to a particular Order will not entitle you to offset or adjust payment against another order, be it a current order or future orders.

Any refund will be paid into the same bank account used to make the purchase, within 7 days of the date of refund.

Some of our brands offer no return policies meaning the 3rd party shipping provider may not accept refusal of shipping. In this case please contact us at [email protected], and we'll consider what we can offer as a resolution.

Please be advised that it's highly recommended you do not de-select Route+ shipping insurance as a replacement item can be sent in these instances at no cost. We will arrange another 3rd party courier to collect and dispose of the current defective item if the brand you purchased from falls into the no return policy category, in the case, we cannot arrange a courier you are own the product so you can determine what to do with it e.g. dispose of, keep etc.

Most In stock replacement products will be delivered within 7 working days, Any bespoke or made to order replacement goods may take 8-12+weeks depending on the complexity of the initial order.

Some of our products are completely non-refundable and only replacements items will be sent in place of only any damaged goods at no cost to you. 

If these products are returned to the suppliers address the products will be disposed of.

SECTION 14 — BESPOKE ORDERS

All of our Brands Bespoke products are 100% hand-crafted individually. Further, some of our brand's entire product available on sale through us are hand-made from solid wood, hence the variation in size, colour, finish, fabric, texture, natural grain pattern, knots, movement of timber, etc are an integral part of the way the products are naturally made and promoted.

We strongly recommend you ensure that you have made yourself fully aware of the nature of hand-made solid wood products to avoid any disenchantment at a later stage.

We regret we will not treat any of the above variations as defect, as these are natural occurrences. We are happy to consider bespoke products for select brands. However, please note our standard terms for the bespoke products:

1. Shipping timeline is normally 8-12+ weeks and entirely depends on the complexity of the order

2. An indicative price will be provided on request and this might marginally vary once the final product is ready (+/- 10%)

3. All product specifications must be clearly shared with our design team

4. We do not accept cancellation, refund, alteration or replacement of bespoke products at any cost

5. All bespoke orders must be secured by a non-refundable 50% deposit

6. We will share pictures prior to Shipping

7. The full balance needs to be paid before shipping is executed. Failure to do so will result in forfeiting of the deposit

8. Bespoke products are exempt from return and are excluded from all our Returns policies.

SECTION 15 — MADE TO ORDER GOODS ORDER

Some of our Brands products are 100% hand-crafted individually. Further, some of our brand's entire product available on sale through us are hand-made from solid wood, hence the variation in size, colour, finish, fabric, texture, natural grain pattern, knots, movement of timber, etc are an integral part of the way the products are naturally made and promoted.

We strongly recommend you ensure that you have made yourself fully aware of the nature of hand-made solid wood products to avoid any disenchantment at a later stage. We regret we will not treat any of the above variations as defect, as these are natural occurrences.

In the event a product is not in stock we will inform you the purchased product is a Made To Order Item, please note our standard terms for the Made To Order products:

1. We and our brands do not stock these products and are hand made to order.

2. Shipping timeline is normally 8-12+ weeks and entirely depends on the availability to source the materials for the manufacturing of the product

3. If shipping is considered FREE for your order and shipping zone our Made To Order Returns Policy applies.

Not all Made to Order Items can be returned or cancelled.

SECTION 16 — BACK ORDERS

If we have run out of stock for any particular product; you may place a backorder. For back-orders, Shipping timeline is normally 1-12+ weeks.

To know the estimated shipping date, please provide the product description/product page link to [email protected] Some Backorders are non-refundable due to the manufacturer producing the product specifically for you and in most times can be one-off occurrences.

Once payment confirmation is received we will process your order with our suplier. Once we have processed your order with the supplier we are not liable if the supplier doesn't offer any refunds.

Some Backorders placed on our site cannot be cancelled once we get confirmation the product has been dispatched.

SECTION 17 — WARRANTY

Some of our products offer a warranty from 30days to 1 year, to find out if the product is covered and report a damage please contact our customer service at [email protected] Please describe the damage and supply us with photos showing the damage clearly.

Your claim will then be considered and if accepted only replacement parts will be sent. The warranty does not apply to damages caused by normal wear, moisture damage, misuse or surface imperfections on any real wood products.

Not all products listed on our website have the 30 days to 1-year warranty, please see the product description to see if it applies before you wish to purchase if you expect the warranty.

If the product description states nothing regarding warranty then none applies to that product.

SECTION 18 — CUSTOMS AND IMPORT TAXES

We are not responsible for any unknown customs or import taxes charged on the delivery of your item.

Our Items come from across the globe, if we are aware of any import taxes or charges prior to delivery we will reimburse you via a credit note/discount code.

If any customs or import tax charges do apply to your delivery we can choose to refuse payment and are not be responsible for paying them or providing you with any reimbursement.

By accepting these terms you understand we have a right to not cover any of said charges in this section or accept any liability for any losses or damages which may occur if you cannot pay.

SECTION 19 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 20 — MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 21 — PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website.

These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store.

We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. 

We may exercise this right on a case-by-case basis. 

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 22 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

SECTION 23 — CUSTOMER ACCOUNTS

By completing a customer account application, you (Customer). Any misrepresentation will simply invalidate your account. For the safety of your account please ensure that it is used in a legitimate manner and ensure that you do not use a password which is easily guessed. Any order placed using your account will be legally binding with you (Customer).

The Sofa Lovers Limited reserves the right to suspend or cancel your Customer Account based on the following reasons: (if for any reason you have not followed our terms and conditions, or if there is an open dispute involving a third party, or if you have any outstanding payments)

SECTION 24 — OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 25 — THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 26 — USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or any other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. 

You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 27 — PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 28 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 29 — PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, farm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 30 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall The Sofa Lovers Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage to any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 31 — LIMITATION OF LIABILITY

Subject to the clauses as set out in this document, if you the buyer fails to comply with these Terms, you shall be responsible for any losses that the other we suffer as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.

We will not be liable for any indirect or consequential loss whatsoever arising from, or in connection with the supply of defective goods, delay in Shipping, non-Shipping, or loss or damage to goods whilst in transit to the property of the buyer, or any third party.

Further, we will not be liable for any damage to property, fixtures or fittings during, or after the shipping of the product to you. It is your responsibility to ensure that there is sufficient access to enable safe shipping of goods and assist the driver in off-loading.

Subject to clauses as specified on our terms and conditions, neither of us shall be responsible for losses that result from our failure to comply with these Terms which fall into the following categories: (loss of income or revenue, loss of profit, loss of business or reputation, loss of anticipated savings, loss of data and any waste of time) Nothing in this agreement excludes or limits in any way our liability for: (fraud or fraudulent misrepresentation or any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability).

SECTION 32 — HEALTH AND SAFETY

If you the customer has an allergy or a medical intolerance such as asthma, kindly desist from ordering some of our brands products such as products made from timber. Despite our best possible efforts, including NC lacquer, lead tests and other safety standards that we follow, as the product parts and processes are undertaken in different working environments and the units are not quarantined, we cannot guarantee the products are not contaminated with dust.

It is the customer’s responsibility to use the anti-tip device which is included with any product which needs it.

SECTION 33 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless The Sofa Lovers Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 34 — SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 35 — TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us.

You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 36 — ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 37 — LEGAL

If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. 

If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of these Terms shall be effective unless we expressly say that it is a waiver, and we send you so in writing.

A person who is not a party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999. We may take legal action against you (Customer) if we think you have caused us any loss of earnings, damages or harm including any illegal activities conducted by you based on the following reasons:

1. Outstanding payment for goods, or

2. Fraudulent Orders placed, or

3. Misrepresentation and Falsifying Information in relation to any of your customer details, information including any credentials provided to us These Terms of sale and the supply of goods shall be governed by English law, and we both agree to the exclusive jurisdiction of the English courts In respect of any dispute arising from the contract.

SECTION 38 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 39 — FORCE MAJEURE

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following: (Strikes, lockouts or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, Impossibility of the use of public or private telecommunications networks, pandemic or epidemic)

Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.

SECTION 40 — CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 41 — CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at

Email[email protected]

ContactView Now

Phone: 0843 523 5057

PLEASE NOTE: The cost of calling 0843 numbers is made up of two parts:

Access charge going to your phone company

Service charge set by the organisation you are calling

The service charge for calls to 084 numbers is between 0-7p per minute.

The access charge – additional to the service charge – varies depending on your phone company, and can range from 8-65p per minute.

https://thesofalovers.co.uk/pages/contact-us-form

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