The Sofa Lovers Shipping Insurance Service Available To You

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The Sofa Lovers Limited is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

 

Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 20 days for international and within 30 days from the last checkpoint.

 

WHAT IS THIS ROUTE APP?
Route is a mobile app (FREE) that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

 

 

Haven’t downloaded the app yet? Download here

 

 

WHEN DO I PURCHASE?

We will automatically add route shipping insurance to your cart at checkout. If you don't want route shipping insurance during the cart checkout process please de-select the light blue-button above the checkout button. Please also remove it from your cart as it may show as an individual item. 

If you're happy to purchase the route shipping insurance leave the light blue switch on above the checkout button. Please note you may see it added as an individual item in your cart.

You will ONLY be charged ONCE for the service so don't worry as it won't be charged twice at the payment page. 


WHAT IS ROUTE+?
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Purchased Route+ and need to file a claim? File here

 

WHERE IS MY ORDER?
Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.
What if my order never arrives or is stolen?

To protect your order against loss or theft, add Route+ package protection at checkout.

When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.


WHAT IF MY ORDER IS DAMAGED?
To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at [email protected] and we will be happy to work with you to remedy the situation.


WHAT DO I GET WHEN I INSURE MY ORDER WITH ROUTE+?
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.


WHAT ARE ROUTES T&C'S?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

 

HOW DO I FILE A CLAIM FOR MY LOST, STOLEN OR DAMAGED ORDER?
If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim.

You can also file a claim here: https://claims.route.com/.

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

 

DOES ROUTE+ COVER STOLEN ITEMS?
Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.


IS ROUTE A LICENSED COMPANY?
Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

 

CLAIMS POLICIES

MARKED AS DELIVERED (STOLEN)
File claims no earlier than 5 and no later than 15 days from when it was marked delivered

Orders over £80 require a police report


STUCK IN TRANSIT (LOST)
File claims no earlier than 20 days and no later than 30 days from the last update


DAMAGED
File claims for damaged items with photos of the package and item (required) 

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