CHARGES

Shipping is 100% FREE on all orders within the UK.

Some of our brands such as Swyft Home offers European Union shipping for an additional charge of £160 with 1-week delivery.

FREE UK shipping is only available on goods shipped to England, Wales or Scotland, excluding Highlands or Islands or any other location that attracts a Shipping surcharge.

Other areas of the UK have a surcharge which can be seen below.

Any surcharge will be applied at the checkout or a representative will contact you confirming the surcharge before we process your order.

 

TIMES

Please see product description to see Shipping time associated with each brand/product.

Shipping times vary from brand to brand, All In-Stock Items ship within 48 Hours - 5 Days.

A shipping confirmation date will be provided when we process your order.

Pre-Orders, Made to order or bespoke products have a standard shipping time of 2-12+ weeks and depends on which brand product and the complexity of the bespoke order.

Why does shipping seem like a long time?

Most of our products are from UK suppliers and their products are manufactured directly from the UK, but we also use suppliers from across the globe. Products sourced from outside the UK such as EU, Asia, India etc may have longer lead times than you are used to expect. We are continuously working on improving delivery times.

The overall quality of products are not compromised when sourcing from outside the UK. 

We promise to continuously work on improving our delivery times.

We promise to do our best to get your order to you asap!

We promise to provide the best customer service when handling your order.

 

Any problems or questions please email [email protected], and we'll get back to you ASAP!

 

INFORMATION

All products are packed with mail-order packaging standards.

2 man shipping for larger furniture items.

1 man assisted shipping for smaller furniture items.

Fully track-able Shipping normally sent when product dispatched.

Customer signature required if the product requires it. Not Applicable to all deliveries.

  

DISCLAIMERS

Shipping of the Order shall be completed when we deliver the Goods to you.

We will take reasonable steps to meet the shipping date set out on the Order or as otherwise agreed between us in writing. However, occasionally shipping may be affected by factors beyond our control and so cannot be guaranteed.

We will let you know if we become aware of an unexpected delay and will arrange a new shipping date with you.

We shall have no liability to you for late shipping as these are handled by third-party courier companies.

The shipping address needs to be specified at the time of order booking and cannot be altered when the goods are on their way to the specified address.

If you fail to take Shipping of the Goods as specified by us we will invoice you for the wasted two-way shipping cost and admin/handling fee, and we may then resell, or otherwise dispose of, part or all of the Goods and pay you for any excess over the price of the Goods or charge you for any shortfall below their price.

If you have specified an incorrect or an incomplete address, or you or your designated end customer fail to take Shipping of the Goods as specified by us, we will invoice you for the wasted two-way shipping cost and admin/handling fee, and may then resell, or otherwise dispose of, part or all of the Goods and pay you for any excess over the price of the Goods or charge you for any shortfall below their price.

If we are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, we will deliver the order in instalments unless you tell us otherwise. Shipping in instalments will not incur you with any additional charges.

While the carrier service will make every effort to deliver the goods on the day indicated, there may be instances out of their control that may make this impossible. On such occasions, we will find out the new delivery date and advise you accordingly. Please note that we cannot be held responsible for any such instances.

In the unlikely event of traffic or congestion, the arrival of your order may be delayed. We aim to keep you updated on any delays, but we can’t be held accountable as such events are outside our control.

We cannot be held responsible for any shipping failure due to road closures, parking restrictions or any other reason why the shipping vehicle and driver cannot access the shipping address.

In the unlikely event of the order being lost, stolen in transit, we will refund you part of the value of the order by a credit note. However, we cannot be held responsible and accountable for any subsequent losses both monetary and contractual or consequential.

 

Some brands do not accept any returns based on customer change of mind. So If the product you purchase is from such brand we also do not accept any returns based on this.

Our Swyft Furniture Brand offers 100 Day Money back guarantee as long as its within the 100 days we can accept the return if it meets the following requirements: Must be undamaged and in the original condition, Must be in the original boxes (Minus any plastic or covers), Items without the original packaging will incur a £150 repackaging fee. Unfortunately, if the 100-day threshold passes we can’t offer you a refund or exchange.

Excluding extended areas where a Shipping surcharge is applicable.

 

Please note if your shipping area falls within one of the surcharge areas your shipping basket may still say FREE shipping which isn't the case, we process the delivery charges after the checkout process so please expect a customer representative to contact you regarding the amount of surcharge and how to pay. 

 

The following areas are considered extended:

1. Inverness (IV)

2. Kilmarnock (KA)

3. Kirkcaldy (KY)

4. Kirkwall (KW)

5. Lerwick (ZE)

6. Outer Hebrides (HS)

7. Paisley (PA)

8. Perth (PH)

9. Aberdeen (AB)

10. Dundee (DD)

11. Dumfries and Galloway (DG)

12. Falkirk (FK)

13. Isle of Wight (PO30-PO41).

14. Republic of Ireland and Northern Ireland.

 

SURCHARGES

Please carefully read the below document to check and understand how our Shipping Surcharge works.

All deliveries within the UK mainland are FREE with no restrictions whatsoever on minimum order quantity or minimum order value. However, we are constrained to levy Shipping surcharge on the extended areas and these charges vary depending on the logistics partner as well as the product profile.

We use various logistic partners and the entire product profile is classified under 2 categories:

Small Parcel Service

Large Parcel Service — constitutes One Man and Two Man Shipping service

 

PROVIDERS

Our brands use various different shipping couriers dependent on the size of the package. We use UK Mail for smaller items and Panther logistics, DPD, XPP, DHL and others for larger items.

Delivery is free within the UK however certain extended areas will have a surcharge, see below

 

DHL

Zones                      Location                                                  Surcharge(ExVAT)

Zone A                     England and Wales                                 FREE

Zone B                     Lower Scotland                                       FREE

Zone C                     Higher Scotland & Northern Ireland    £25.00

Zone D                     Islands / Offshore                                  £28.00

Zone E                     Republic of Ireland                                 £38.00

 

Surcharge:

Once you have made your selections and entered your Shipping postcode, the shipping cost will be generated by the system if you fall outside the ‘free shipping zone’.

All standard deliveries are managed Monday to Friday and cannot be scheduled for a specific day or time.

 

DPD

Zone                                              Surcharge(ExVAT)

UK Mainland                                  FREE                                     

Northern Ireland                            £14

Scottish Islands                            £14

Scottish Highlands                       £14

Isle of Man                                     £16

Republic of Ireland                        £19

Jersey                                             £19

Guernsey                                        £19

 

Surcharge:

Once you have made your selections and entered your Shipping postcode, the shipping cost will be generated by the system if you fall outside the ‘free shipping zone’.

All standard deliveries are managed Monday to Friday and cannot be scheduled for a specific day or time.

 

XPD Large Parcel

Zone                                      One Man                               Two Man

Zone A                                    FREE                                    FREE

Zone B                                    FREE                                    £13

Zone C                                    £18                                       £33

Zone D                                    £28                                       £105

Zone E                                    £33                                       No Service

Zone F                                    £53                                       No Service

Zone G                                    £53                                       No Service

 

Surcharge:

Once you have made your selections and entered your Shipping postcode, the shipping cost will be generated by the system if you fall outside the ‘free shipping zone’.

All standard deliveries are managed Monday to Friday and cannot be scheduled for a specific day or time.

 

DEFECTIVE GOODS AND RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Whilst we demand the best standards of build quality for our supplier's products, we accept no liability whatsoever for faults or defects occurring within commercial/contract/catering environments.

Some of Our Suppliers collections are made from solid wood timber and are individually hand-crafted, so expect minor variations in sizes, finish, fabric, texture, colour, knots, grain pattern, timber movement or specifications. These are an integral part of the natural occurrences of the timber along with the rustic and handmade nature of the offered products and should not be considered as defects.

If for any reason you do not appreciate the natural occurrences as part of the rustic nature of hand-crafted products, we regret our product portfolio might not be entirely suitable for you.

All product sizes made might vary by up to 5 cm, although the overall quality is not affected. In the unlikely event that the Goods do not conform to these Terms, please let us know immediately after shipping and follow the below Standard Operating Procedure (SOP):

1. Notify us no later than 48 hours from the receipt of the order.

2. All returns must be submitted via email to [email protected]

3. Always quote the Product Code number/Name variant if applicable and your name/order number.

4. Attach any relevant pictures and a brief explanation of the issue.

5. We aim to process the request and revert within 5 business days.

Depending on the outcome, we may like to inspect or collect the Goods on a date agreed between us at the original shipping address and once we have checked that the Goods are faulty, we will:

1. Issue a credit note or.

2. Issue a discount or.

3. Provide you with a full or partial refund or.

4. Replace the Goods.

 

These Terms will apply to any replacement Goods we supply to you. If we are not satisfied with the defect specified by you, we will not offer a refund.

Returns for bespoke Orders will not be accepted under any circumstances.

Report any damages, shortages or defects to us in writing within 48 hours.

We will not accept any claims entered into thereafter.

 

A claim or dispute with regard to a particular Order will not entitle you to offset or adjust payment against another order, be it a current order or future orders.

Any refund will be paid into the same bank account used to make the purchase, within 14 days of the date of refund.

 

ENHANCED RETURNS

This applies to all Boutique Artisan Furniture brand products only.

As long as the item is in its original packaging and has not been damaged in any way, we will now accept the return of the goods up to two weeks after it was originally shipped out.

Of course, there will have to be a charge for this to cover the cost of shipping, the cost of collection, the assessment of the product when it arrives back and also a small administration fee.

These charges are as follows, per product:

Parcel Shipping = £27

One Man Shipping = £52

Two Man Shipping = £121

You can see the Shipping type for the product on its product page on our website.

The charge will be taken off the value of any credit we send to you.

This is in addition to our standard returns policy.

 

RETURN POLICY

The returns policy, along with our full Terms & Conditions must be read, understood and followed to enable us to successfully process your returns claim.

1. We accept returns on account of any manufacturing defects. This includes free collection of the defective merchandise. T’s & C’s apply.

2. We accept returns on account of transit damages. This includes free collection of the merchandise. T’s & C’s apply.

3. You must email us with all return requests within 2 working days via email at [email protected]

4. For any other return reason the shipping costs are paid by the customer unless the supplier accepts to collect the items at no charge, the supplier for the product may charge for collection which is also covered by the customer.

 

STANDARD OPERATING PROCEDURE FOR RETURNED ITEMS

All returns must be in the original packaging and in the same condition as it was received

All returns must be submitted with complete information within 48 hours of your Shipping

All returns must be submitted to us at [email protected]

Returns submitted over the phone are not entertained and need to be emailed in

Incorrect and incomplete notified returns may not be processed

The courier company will only collect/deliver the approved goods based on your RMA form

The courier company will only collect the returned product from the registered shipping address (meaning, the original Shipping address) and under no circumstances will the product be collected from another address.

This safeguard is in place to inspect the product at the original address to avoid any possibility of breakage in subsequent transits.

If the product has been moved to another address, the return stands void.

Please refer to the ‘Handmade Goods’ policy section under Terms & Conditions to understand the natural occurrences on our handmade furniture to avoid getting your claim rejected.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

 

HANDMADE GOODS DISCLAIMER

100% of our Boutique Artisan Furniture products are hand-crafted individually. Further, most of our brand's products are hand-made from solid wood, hence the variation in size, colour, finish, texture, natural grain pattern, knots, movement of timber, etc are an integral part of the way products are naturally made and promoted. We strongly recommend that you have made yourself fully aware of the nature of our brands offered hand-made solid wood products to avoid any disenchantment at a later stage. We regret we will not treat any of the above variations as defects, as these are natural occurrences.

We do not accept cancellations, refunds or replacements of bespoke products if the product is already under production or on its way.

We only accept a replacement or a refund in the rare event of the item arriving damaged. Followed by sufficient evidence of the damage we will then arrange a collection and a replacement/refund.

Please consider the lead time of the product when expected a bespoke product replacement

 

BACK ORDERS / PRE ORDERED ITEMS

Once executed, back orders are treated like normal ‘standard’ orders and therefore the same Standard Operating Procedure and return policy is applicable.

 

UPHOLSTERED FURNITURE

You may encounter variations from product batch to batch hence if you are looking to pair products under similar room settings; you can opt for a bespoke order or take an informed decision about the possible variations.

We regret to inform we will NOT treat any of the above variations as defects, as these are natural occurrences.

 

GIFT CARDS

We do not offer returns on Gift Cards

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank.

There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please

Email[email protected]

ContactView Now

 

TERMS

These terms are also applicable to any replacement goods we ship out to you. All refunds are processed within 14 business days and for the safety and security of your account; we only refund to the original bank account details which were used against the original order.

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